General terms and conditions of business
I. Scope of Application
These terms and conditions apply to contracts for the rental of guest rooms for accommodation, as well as all other services and deliveries provided by the guesthouse to the customer.
Subletting or re-letting the rented rooms, as well as their use for purposes other than accommodation, requires the prior written consent of the guesthouse. Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is hereby waived, unless the customer is a consumer.
The customer’s terms and conditions apply only if this has been expressly agreed to in writing beforehand.
II. Conclusion of Contract, Contracting Parties; Statute of Limitations
The contract is concluded upon acceptance of the customer’s application by the guesthouse. The guesthouse is free to confirm the room booking in writing.
The contracting parties are the guesthouse and the customer. If a third party has made the booking on behalf of the customer, that third party is jointly and severally liable to the guesthouse, together with the customer, for all obligations arising from the accommodation contract, provided the guesthouse has received a corresponding declaration from the third party.
All claims against the guesthouse generally become statute-barred one year from the commencement of the regular limitation period under Section 199 Paragraph 1 of the German Civil Code (BGB), which is dependent on knowledge of the claim. Claims for damages become statute-barred after five years, regardless of knowledge of the claim. These shorter limitation periods do not apply to claims based on intentional or grossly negligent breach of duty by the guesthouse.
III. Services, Prices, Payment, Set-off
The guesthouse is obligated to provide the rooms booked by the customer and to render the agreed-upon services.
The customer is obligated to pay the guesthouse the applicable or agreed-upon prices for the room rental and any additional services used. This also applies to services and expenses incurred by the guesthouse on behalf of the customer with third parties.
The agreed-upon prices include the applicable statutory value-added tax. If the period between the conclusion of the contract and its fulfillment exceeds four months and the price generally charged by the guesthouse for such services increases, the guesthouse may increase the contractually agreed-upon price appropriately, but by no more than 5%.
The guesthouse is obligated to pay the applicable or agreed-upon prices for the room rental and any additional services used. The prices may be changed by the guesthouse if the customer subsequently requests changes to the number of rooms booked, the services provided by the guesthouse, or the length of stay, and the guesthouse agrees to these changes.
Monthly rates for our services are calculated individually and are available upon request. There is no entitlement to specific price information without prior inquiry.
Monthly rates are only granted for a minimum stay of 25 consecutive days. Should a combination of monthly and daily rates be necessary due to the booking period, the monthly rate will be calculated proportionally for approximately 30 or 31 days. All additional days below the minimum stay of 25 days will be charged at the applicable daily rate. The daily rate is specified in your individual offer and/or booking confirmation.
Invoices from the guesthouse without a due date are payable within 10 days of receipt without deduction. The guesthouse reserves the right to demand immediate payment of any outstanding amounts at any time. In case of late payment, the guesthouse is entitled to charge the applicable statutory default interest. The guesthouse reserves the right to prove a higher loss.
The guesthouse is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract.
The customer may only offset or reduce a claim by the guesthouse with an undisputed or legally enforceable claim.
IV. Customer Cancellation (i.e., Cancellation, Withdrawal) / Failure to Utilize the Guesthouse Services
Cancellation by the customer of the contract concluded with the guesthouse requires written notification and the guesthouse’s written consent. If such consent is not given, the agreed price under the contract is payable even if the customer does not utilize the contractual services. This does not apply if the guesthouse breaches its obligation to respect the rights, legal interests, and other interests of the customer, if, as a result, adherence to the contract is no longer reasonable for the customer, or if the customer has another statutory or contractual right of withdrawal.
If a deadline for free cancellation of the contract has been agreed upon in writing between the guesthouse and the customer, the customer may cancel the contract up to that deadline without incurring any payment or damage claims from the guesthouse. The customer’s right of cancellation expires if they do not exercise their right to cancel in writing to the guesthouse by the agreed deadline, unless a case of cancellation by the customer pursuant to Section 1, Sentence 3 applies.
If a deadline for free cancellation of the contract has been agreed upon in writing between the guesthouse and the customer, the customer may cancel the contract up to that deadline without incurring any payment or damage claims from the guesthouse. For rooms not used by the customer, the guesthouse must credit any income from renting the rooms to other guests, as well as any expenses saved.
Cancellation fees: Cancellations are free of charge up to 8 days before arrival until 6:00 PM.
7 to 4 days before arrival, 30% of the booked services are due.
3 to 2 days before arrival, 60% of the booked services are due.
1 day before arrival or in case of no-show, 90% of the booked services are due.
V. Cancellation by the Guesthouse
If a free cancellation right for the customer has been agreed upon in writing within a specific period, the guesthouse is also entitled to cancel the contract within this period if inquiries from other customers for the contractually booked rooms are received and the customer does not waive their right to cancel upon inquiry from the guesthouse.
If an agreed-upon prepayment or a prepayment required under Clause III No. 6 above is not made even after the expiry of a reasonable grace period set by the hotel, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract for good cause, for example, if…
• force majeure or other circumstances beyond the hotel’s control make performance of the contract impossible;
• rooms are booked under misleading or false pretenses regarding essential facts, e.g., concerning the identity of the customer or the purpose of the stay;
• the hotel has reasonable grounds to believe that the use of the hotel’s services may jeopardize the smooth operation of the business, the safety of the hotel, or its public image, without this being attributable to the hotel’s sphere of control or organization.
• there is a breach of Clause I No. 2 above.
In the event of justified withdrawal by the hotel, the customer is not entitled to compensation.
VI. Room Availability, Check-in, and Check-out
The customer is not entitled to a specific room.
Booked rooms are available to the customer from 4:00 p.m. on the agreed arrival date, or as otherwise agreed. The customer is not entitled to earlier access.
On the agreed departure date, rooms must be vacated and made available to the guesthouse by 9:00 a.m. at the latest. After this time, the guesthouse may charge 50% of the full room rate (list price) for use of the room beyond the agreed time until 6:00 p.m., and 100% from 4:00 p.m. onwards. This does not establish any contractual claims for the customer. The customer is free to prove that the guesthouse incurred no loss or a significantly lower loss of revenue.
VII. Liability of the Guesthouse
The guesthouse is liable for its contractual obligations with the due diligence of a prudent businessperson. Claims for damages by the customer are excluded. This exclusion does not apply to damages resulting from injury to life, body, or health if the guesthouse is responsible for the breach of duty; other damages based on an intentional or grossly negligent breach of duty by the guesthouse; and damages based on an intentional or negligent breach of essential contractual obligations by the guesthouse. A breach of duty by the guesthouse is equivalent to a breach of duty by its legal representatives or agents. Should disruptions or defects occur in the guesthouse’s services, the guesthouse will endeavor to remedy the situation upon becoming aware of it or upon receiving immediate notification from the customer. The customer is obligated to contribute what is reasonable to remedy the disruption and minimize any potential damage.
The provision of a parking space in the guesthouse parking lot, even for a fee, does not constitute a safekeeping agreement.
The guesthouse is not liable for loss or damage to motor vehicles parked or moved on the guesthouse premises and their contents.
VIII. Final Provisions
Amendments or additions to the contract, the acceptance of the application, or these terms and conditions for hotel accommodation must be made in writing. Unilateral amendments or additions by the customer are invalid.
The place of performance and payment is the guesthouse’s registered office.
The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – is, in commercial transactions, the guesthouse’s registered office. If a contracting party meets the requirements of Section 38 Paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the guesthouse’s registered office shall be deemed the place of jurisdiction.
German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws rules is excluded.
Should individual provisions of these terms and conditions be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions shall apply.
As of August 13, 2025